Invites
The invite link has expired
The invite link has expired
Invite links work for 14 days. Ask your coach or studio owner to send a new one.Coaches: open the client and click Send again on their Invite card. For team invites, click Resend in Settings > Team.
The invite says it's for another email
The invite says it's for another email
The invite only works with the email address it was sent to. Log out, then open the link again and sign in with that email.Coaches: to send the invite to another address, open the client and click Change email.
The invite was cancelled or already used
The invite was cancelled or already used
If the invite was cancelled, ask your coach whether you should still join. If it was already used, log in with the account that accepted it.
The invite link doesn't work
The invite link doesn't work
Check that you opened the whole link from the email. If it still doesn’t work, ask for a new invite.
I can't invite a client
I can't invite a client
They may already be a client in your studio, or an archived client. Restore archived clients from Clients with Show set to Archived.
Signing in
I forgot my password
I forgot my password
On the sign-in screen, tap Forgot your password? (on the web, Forgot password?) and enter your email. We’ll send a link to choose a new password.
I didn't get the confirmation email
I didn't get the confirmation email
Check your spam folder. On the sign-up page, click Send the link again.
The app says it's the client app
The app says it's the client app
The TrainBlock app is for clients. Coaches manage clients and programs on the web at account.trainblock.app.
Workouts
I left my workout. How do I continue?
I left my workout. How do I continue?
Your logged sets are saved. Tap Resume workout on the Today tab.
I finished too early
I finished too early
Unlogged sets are left out when you finish. Ask your coach if you need to add them.
Sets are waiting to sync
Sets are waiting to sync
You logged sets while offline. They sync when you’re back online.
The timer doesn't ring when my phone is locked
The timer doesn't ring when my phone is locked
In Profile, turn on Lock-screen alerts.